Privacy Policy

1. Introduction and Commitment to Privacy

At p77, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and protect your data when you use our platform, create an account, make deposits or withdrawals, play games, or interact with our customer support team. We comply with international data protection standards and implement industry-leading security measures to safeguard your information.

By accessing or using the p77 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you should not use our services or provide any personal information. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. The latest version will always be available on our website with the effective date clearly indicated. Continued use of our platform after any modifications constitutes your acceptance of the revised Privacy Policy.

2. Information We Collect

Personal Identification Information

When you register an account on p77, we collect personal identification information to verify your identity, ensure compliance with age restrictions (21+ only), and prevent fraud and money laundering. The personal information we collect includes:

• Full name as shown on government-issued identification documents (National ID card, passport, or driver's license). This information is used for identity verification and KYC compliance.
• Date of birth to verify that you meet the minimum age requirement of 21 years. We strictly prohibit underage gambling and conduct age verification checks before approving withdrawal requests.
• Contact information including email address, phone number (mobile number for SMS verification), and residential address (street address, city, district, postal code). This information is used to communicate with you about account activity, promotions, security alerts, and customer support inquiries.
• Government-issued identification documents (scanned copies or photographs of your National ID, passport, or driver's license) submitted during the account verification process. These documents are encrypted and stored securely.
• Payment method information including bank account details (for bank transfers), mobile wallet account information (bKash, Nagad, Rocket account numbers), or cryptocurrency wallet addresses. We collect only the minimum information necessary to process your deposits and withdrawals. We do not store full credit card numbers or CVV codes.

Technical and Usage Information

To improve platform performance, enhance user experience, detect fraud, and ensure security, we automatically collect technical and usage information when you access p77:

• Device information including device type (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version (Chrome, Safari, Firefox, Edge), screen resolution, and device identifiers (IP address, device ID, advertising ID).
• Usage data including login timestamps, pages visited, games played, bet history (stake amounts, game selections, odds, outcomes, timestamps), deposit and withdrawal history, bonus claims, session duration, click patterns, and navigation paths. This data helps us understand how you interact with our platform and identify areas for improvement.
• Communication records including customer support chat transcripts, email correspondence, support ticket history, and feedback submissions. These records are retained for quality assurance, training purposes, and dispute resolution.
• Location data including IP address geolocation (country, region, city) and time zone. We use this information to enforce geographic restrictions, comply with local regulations, and prevent unauthorized access from prohibited jurisdictions. We do not collect precise GPS location data unless you explicitly grant permission for location services.

3. How We Use Your Information

p77 uses your personal information for the following legitimate purposes, all of which are necessary to provide and improve our services:

Account management and service delivery: To create and maintain your account, process your registration, verify your identity through KYC procedures, authenticate your login credentials, manage your profile settings, track your transaction history, calculate your account balance, process bonus credits, and provide personalized gaming experiences based on your preferences and playing history.

• Payment processing and financial transactions: To process your deposits and withdrawals, verify payment method ownership, prevent payment fraud and money laundering, comply with financial regulations, conduct source of funds investigations when required, and maintain accurate financial records for auditing purposes.
• Security and fraud prevention: To protect your account from unauthorized access, detect and prevent fraudulent activity, identify suspicious betting patterns or account abuse, enforce our Terms and Conditions, prevent money laundering and terrorist financing, comply with anti-money laundering regulations, and maintain the integrity and fairness of our gaming platform.
• Customer support and communication: To respond to your inquiries, resolve technical issues, provide account assistance, send transactional notifications (deposit confirmations, withdrawal approvals, bonus credits), deliver security alerts (login from new device, password changes, suspicious activity), and communicate important account updates or policy changes.
• Marketing and promotional communications (with your consent): To send you information about new games, special promotions, bonus offers, tournament announcements, VIP program benefits, and other marketing materials. You can opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails.
• Platform improvement and analytics: To analyze usage patterns, understand player preferences, optimize game performance, improve website functionality, develop new features, conduct A/B testing, measure marketing campaign effectiveness, and enhance overall user experience. We use aggregated and anonymized data for analytical purposes whenever possible.
• Legal compliance and regulatory obligations: To comply with applicable laws and regulations including anti-money laundering requirements, age verification mandates, responsible gaming obligations, tax reporting requirements, and legal requests from government authorities or law enforcement agencies. We may be required to disclose your information in response to valid legal processes such as court orders, subpoenas, or regulatory investigations.

4. Data Sharing and Third-Party Disclosure

p77 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers and partners who assist us in operating our platform, processing payments, and delivering services. All third parties with whom we share data are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to p77.

We may share your information with the following categories of third parties: Payment processors (bKash, Nagad, Rocket, banks, cryptocurrency payment gateways) to facilitate deposits and withdrawals. Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) to deliver game content and track gameplay. Identity verification services to conduct KYC checks and age verification. Cloud storage providers for secure data hosting and backup. Customer support platforms for managing support tickets and live chat. Analytics and performance monitoring tools to track website performance and user behavior (using anonymized data whenever possible). Marketing and communication platforms for sending emails and SMS notifications (only to users who have opted in to marketing communications).

5. Data Security Measures

p77 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by major banks and financial institutions. This ensures that your login credentials, payment information, and personal data cannot be intercepted by unauthorized third parties during transmission.

• Secure data storage: Your personal information is stored on secure servers with multiple layers of protection including firewalls, intrusion detection systems, and physical security controls. Sensitive data such as identification documents and payment information are encrypted at rest using advanced encryption algorithms.
• Access controls and authentication: Access to your personal data is restricted to authorized personnel only on a need-to-know basis. All employees and contractors with access to personal information are bound by strict confidentiality obligations. We use multi-factor authentication, role-based access controls, and regular access audits to prevent unauthorized internal access.
• Regular security audits and penetration testing: We conduct regular security assessments, vulnerability scans, and penetration tests performed by independent security experts to identify and address potential security weaknesses before they can be exploited.
• Fraud detection and monitoring: We employ advanced fraud detection systems that monitor account activity in real-time to identify suspicious patterns such as unusual login locations, rapid betting patterns, or multiple account attempts. Suspicious activity triggers automatic alerts and may result in temporary account restrictions pending investigation.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of data are retained for different periods:

Account and transaction data: Account information, transaction history, and bet records are retained for a minimum of 7 years after account closure to comply with financial regulations, tax reporting requirements, and anti-money laundering obligations. KYC documents (identification, proof of address) are retained for 7 years after account closure as required by regulatory authorities. Marketing communication preferences and consent records are retained for 3 years after withdrawal of consent. Technical logs (IP addresses, device information, session data) are typically retained for 12 months for security and fraud prevention purposes. Customer support communications are retained for 3 years to maintain service quality and resolve potential disputes.

7. Cookies and Tracking Technologies

p77 uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, analyze website performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

We use essential cookies (required for platform functionality such as login, session management, and security), functional cookies (remember your preferences such as language, currency, and display settings), analytics cookies (help us understand how users interact with our platform and identify areas for improvement), and performance cookies (monitor platform performance, load times, and technical issues). We do not use third-party advertising cookies for behavioral tracking.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. We use standard contractual clauses, data processing agreements, and other legally recognized transfer mechanisms to ensure adequate protection of your data during international transfers.

• Our servers are located in secure data centers with strict physical and digital security controls. Third-party service providers who process data on our behalf are carefully vetted and required to maintain equivalent levels of data protection.
• We take all reasonable steps to ensure that data transferred internationally receives protection equivalent to what it would receive in your home country.
• If you have concerns about international data transfers, please contact our privacy team for more information about the specific safeguards we have implemented.

9. Children's Privacy

p77 strictly prohibits minors from using our services. Our platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect, store, or process personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and permanently close the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and prevent access to online gambling platforms. If you believe a minor has accessed p77 or provided personal information to us, please contact our support team immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technological developments, legal requirements, or business operations. When we make material changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The effective date at the top of this document indicates when the policy was last updated. Your continued use of p77 after any changes constitutes your acceptance of the revised Privacy Policy.